Contact Us
Questions about an order, sizing, or gear? We're a small Wenatchee shop and every message gets a real answer — we respond within 1–2 business days.
Get in Touch
Email: support@dlsurplus.store
Phone: +1 509 667-2769
Address: 801 Benton Way, Wenatchee, WA 98801
Hours: Monday–Friday, 9:00 AM – 6:00 PM PT
We respond within 1–2 business days.
Quick Answers
How long does it take to hear back?
We respond to all inquiries within 1–2 business days.
How long does processing take before shipping?
Most orders are processed and handed to the carrier within 1–2 business days.
Can I change or cancel my order?
Yes, within 2 hours of placing your order. Email us right away with your order number.
What if my item arrives damaged?
Contact us within 7 days with photos and we'll send a replacement or full refund, including shipping.
What payment methods do you accept?
PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal.