Return & Refund Policy
30-Day Return Window
We want you to be happy with your gear. If something isn't right, you may return it within 30 days of delivery for a refund or exchange.
Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached. Please try garments on without removing tags or wearing them outdoors.
Non-Returnable Items
Items marked Final Sale, gift cards, and garments that show signs of wear, washing, or alteration are not eligible for return.
Restocking Fee
There is no restocking fee for eligible returns initiated within the 30-day window.
How to Initiate a Return
- Email support@dlsurplus.store with your order number and the reason for return.
- We'll send you a Return Merchandise Authorization (RMA) number within 1–2 business days.
- Pack the item securely in its original packaging and write the RMA number on the outside of the box.
- Ship the package to the return address provided in your RMA confirmation email.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective item, or damage in transit), in which case we cover the cost.
Refunds
Once we receive and inspect your return, we will process your refund within 2 business days. Funds typically appear on your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges
To exchange for a different size or color, return the original item for a refund and place a new order — this is the fastest way to get the right gear to you.
Defective or Wrong Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@dlsurplus.store with photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Questions
Need help with a return? Email support@dlsurplus.store — we respond within 1–2 business days.